Return & Refund Policy

Return & Refund Policy

At Botam Apparels, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, we offer a hassle-free return and refund process. Please read our policy below for details:

1. Eligibility for Returns

  • Items must be returned within 7 days of delivery.

  • Products must be unused, unwashed, and in their original condition with all tags and packaging intact.

  • Returns are accepted for items that are defective, damaged, or incorrect due to our error.

  • Personalized or customized items are not eligible for return unless there is a defect or error from our side.

2. Return Process

  • To initiate a return, please email our support team at contactus@botamapparels.com with your order number, reason for return, and photos (if applicable).

  • Once your return request is approved, you will receive instructions on how to return the item.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Policy

  • Refunds will be processed within 7-10 business days after we receive and inspect the returned item.

  • Refunds will be credited back to the original payment method used during the purchase.

  • Shipping charges are non-refundable unless the return is due to an error on our part.

4. Exchange Policy

  • We offer exchanges for the same product in a different size or colour (subject to availability).

  • If you wish to exchange an item, please follow the return process and mention your exchange preference.

5. Non-Returnable Items

  • Sale or clearance items

  • Innerwear, socks, or accessories for hygiene reasons

  • Customized or personalized items

6. Cancellations

  • Orders can be cancelled within 24 hours of purchase for a full refund.

  • Once shipped, orders cannot be cancelled and must go through the return process.

For any queries regarding returns or refunds, please contact our customer support at contactus@botamapparels.com

We appreciate your trust in Botam Apparels and are committed to providing you with quality products and excellent service!